Martin Lewis urges anyone who has ever missed a flight or had it cancelled to check they are not owed £100s back --[Reported by Umva mag]

MARTIN Lewis has urged anyone who has ever missed a flight or had it cancelled to check to see they are no owed hundreds of pounds in compensation. The founder of Money Saving Expert, 52, said this doesn’t apply for the summer just gone but can usually go back years. RexThe Money Saving Expert website, founded by Martin Lewis, says passengers could get compensation even if they chose to cancel or missed a flight[/caption] Passengers could get compensation on top of a refund not only if their flight was delayed or it was cancelled by the airline but you could be in line for some cash even if you chose to cancel or missed a flight. If the airline is at fault, and a flight is delayed by three hours or more, or if the airline cancelled it, then you could be due as much as £520 per person in compensation, on top of any refund, alternative flight or reimbursement for food. According to the personal finance gurus at the site, a woman called Celia emailed them three weeks ago, writing: “My Heathrow to Barcelona flight was cancelled at 9pm the day before due to ‘operational constraints’. “We were put on the next flight. I used your tool, and have received an email today confirming a successful claim totalling £440 for me and my son. Thank you very much, I am delighted.” These rules apply to any UK or EU “regulated” flight within the last six years – or five in Scotland. That means any flight leaving a UK or EU airport and any UK or EU airline arriving at a UK or EU airport. In order to be eligible for delay compensation, the flight must have arrive more than three hours late. The key element here is when the doors open on arrival. For cancellation compensation, the key part is when it was cancelled and how late or early the alternative flight was. If an airline does cancel, you’re always entitled to a choice of a refund or alternative flight plus compensation – but only if the cancellation was within two weeks before departure and the alternative flight offered takes off earlier or later than the original. This dictates when you’re due cancellation compensation. This applies even if you opted for a refund, the website says. The compensation is still based on the time of the alternative flight offered, even though you didn’t take it. Be aware though that you are only due compensation if it was the airline’s fault. However, most issues are defined as being the airline’s fault, such as staff shortages due to illness or knock-on issues due to an earlier flight being delayed. However, in cases of delays caused by extreme weather conditions or issues caused by third parties such as airport or air traffic control then it isn’t. The Money Saving Expert website also has free letter templates for flight delays and flight cancellation letters to help draft your complaint and help escalate it to the relevant resolution scheme if it’s rejected – so you don’t pay to claim, keeping all the compensation you might get. However, if things do get tricky there is also some no win, no fee help available, if needed. Remember too, that if you are significantly delayed at an airport, the airline must pay or reimburse you for any food and drink and if necessary any overnight accommodation so you will need to keep any receipts. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk. Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories AlamyTravellers could be in line for some money for flights going back as much as six years (stock image)[/caption]

Sep 22, 2024 - 18:01
Martin Lewis urges anyone who has ever missed a flight or had it cancelled to check they are not owed £100s back --[Reported by Umva mag]

MARTIN Lewis has urged anyone who has ever missed a flight or had it cancelled to check to see they are no owed hundreds of pounds in compensation.

The founder of Money Saving Expert, 52, said this doesn’t apply for the summer just gone but can usually go back years.

a man with his hands folded and a watch on his wrist
Rex
The Money Saving Expert website, founded by Martin Lewis, says passengers could get compensation even if they chose to cancel or missed a flight[/caption]

Passengers could get compensation on top of a refund not only if their flight was delayed or it was cancelled by the airline but you could be in line for some cash even if you chose to cancel or missed a flight.

If the airline is at fault, and a flight is delayed by three hours or more, or if the airline cancelled it, then you could be due as much as £520 per person in compensation, on top of any refund, alternative flight or reimbursement for food.

According to the personal finance gurus at the site, a woman called Celia emailed them three weeks ago, writing: “My Heathrow to Barcelona flight was cancelled at 9pm the day before due to ‘operational constraints’.

“We were put on the next flight. I used your tool, and have received an email today confirming a successful claim totalling £440 for me and my son. Thank you very much, I am delighted.”

These rules apply to any UK or EU “regulated” flight within the last six years – or five in Scotland.

That means any flight leaving a UK or EU airport and any UK or EU airline arriving at a UK or EU airport.

In order to be eligible for delay compensation, the flight must have arrive more than three hours late.

The key element here is when the doors open on arrival.

For cancellation compensation, the key part is when it was cancelled and how late or early the alternative flight was.

If an airline does cancel, you’re always entitled to a choice of a refund or alternative flight plus compensation – but only if the cancellation was within two weeks before departure and the alternative flight offered takes off earlier or later than the original.

This dictates when you’re due cancellation compensation.

This applies even if you opted for a refund, the website says.

The compensation is still based on the time of the alternative flight offered, even though you didn’t take it.

Be aware though that you are only due compensation if it was the airline’s fault.

However, most issues are defined as being the airline’s fault, such as staff shortages due to illness or knock-on issues due to an earlier flight being delayed.

However, in cases of delays caused by extreme weather conditions or issues caused by third parties such as airport or air traffic control then it isn’t.

The Money Saving Expert website also has free letter templates for flight delays and flight cancellation letters to help draft your complaint and help escalate it to the relevant resolution scheme if it’s rejected – so you don’t pay to claim, keeping all the compensation you might get.

However, if things do get tricky there is also some no win, no fee help available, if needed.

Remember too, that if you are significantly delayed at an airport, the airline must pay or reimburse you for any food and drink and if necessary any overnight accommodation so you will need to keep any receipts.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

a white and blue airplane flying in the sky with the letters ln on the tail
Alamy
Travellers could be in line for some money for flights going back as much as six years (stock image)[/caption]




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