Frequently Asked Questions

UMVA provides web hosting, domain registration, VPS hosting, software licensing, a script marketplace, WhatsApp Business API, SMS messaging, email servers, SEO tools, virtual cards, and more — all from one platform.

Simply create a free account on the platform, browse available services, and purchase what you need. Most services are activated shortly after payment confirmation.

We accept payments via Flutterwave, Stripe, PayPal, PesaPal, and mobile money options including MTN Mobile Money, Airtel Money, and Vodafone Cash, depending on your region.

Yes. We use AES-256 encryption for data at rest and in transit, SSL/TLS for all connections, DDoS protection via Cloudflare, and two-factor authentication (2FA) for account security.

Yes. We have a fair refund policy. Digital products and services may be eligible for refunds within a specified period. Please review our refund policy page for full details.

Yes. Our reseller hosting plans allow you to create and manage your own hosting clients with WHM/cPanel access. Domain reseller options are also available.

Our platform connects to the official WhatsApp Business API, allowing you to send notifications, alerts, OTPs, and customer messages programmatically through a verified business account.

UMVA is based in Masaka, Kigali, Rwanda. We serve customers across Africa and globally with our digital services.

We support cPanel, Plesk, and DirectAdmin. All our shared and reseller hosting plans come with a full-featured control panel for easy website, email, and database management.

Yes. UMVA licenses cover cPanel, Plesk, CloudLinux, LiteSpeed, Imunify360, JetBackup, Softaculous, WHMCS, Virtualizor, SitePad, WordPress Toolkit, and more. You can use them on your own servers or resell them.

We use Imunify360 for malware scanning, Cloudflare for DDoS mitigation, CPGuard and CXS for intrusion detection, and AES-256 encryption for all data. Regular backups via JetBackup ensure your data is always recoverable.

Our VPS hosting gives you full root access with management via Virtualizor panel or SSH. You get OS reinstallation, snapshots, and password resets from your dashboard.

We offer domain registration, transfer, and management. You can search for available domains, register new ones, transfer existing domains, and manage DNS records — all from your dashboard.

Yes. We provide email hosting with unlimited accounts on our hosting plans, plus standalone email server solutions. You can configure SMTP servers, manage mailing lists, and run email campaigns from one dashboard.

After purchasing a license, you receive an installation command to run on your server. Our auto-installers handle setup for cPanel, Plesk, CloudLinux, LiteSpeed, and more. Licenses auto-renew or can be managed manually.

Yes. Once you create an account, you can upgrade to a merchant profile. As a merchant, you can sell scripts on our marketplace, integrate our payment API, and serve your own clients through the platform.

Our Partners Program lets you earn up to 30% commission on every successful sale from your referrals. You get a unique tracking link, real-time dashboard analytics, and regular payouts.

Yes. All streams on UMVA TV and Koora Live are provided under official licensing agreements. Content is for personal viewing only. We do not host or re-broadcast copyrighted content without authorization.

We offer email support at [email protected], live chat, and a ticket system in your dashboard. Our support team is available to help with technical issues, billing questions, and service inquiries.

Yes. You can cancel your account or individual services at any time through your dashboard or by contacting support. Cancellation takes effect at the end of the current billing cycle. Please see our cancellation policy for details.