Frequently Asked Questions

UMVA provides web hosting (cPanel, VPS, VDS, reseller), domain registration, software licensing (cPanel, Plesk, CloudLinux, LiteSpeed, and more), a digital marketplace, WhatsApp & email API, crypto payments (UMVA Pay), AI coding assistant (UMVA AI), virtual cards, SMM & SEO services, live TV streaming (UMVA TV), and VPS apps — all from one platform.

Simply create a free account on the platform, browse available services, and purchase what you need. Most services are activated within minutes after payment confirmation. No KYC required for most services.

We accept Visa, Mastercard, American Express, and Verve debit/credit cards, plus cryptocurrency deposits including USDT, USDC, BTC, and ETH.

Yes. We use AES-256 encryption for data at rest and in transit, SSL/TLS for all connections, DDoS protection via Cloudflare, and two-factor authentication (2FA) for account security. Imunify360 provides real-time malware scanning on all hosting platforms.

Yes. Shared and Reseller hosting plans are eligible for a full refund if cancelled within 30 days of initial signup. Domain registrations and SSL certificates are non-refundable once issued. Digital products (scripts, software) are non-refundable once downloaded. Please review our refund policy page for full details.

Yes. Our reseller hosting plans include full WHM access to create unlimited cPanel accounts for your clients. White-label branding removes all UMVA references. WHMCS billing integration is available. Domain reseller options are also available.

Our platform provides access to the WhatsApp Business API at a flat monthly rate — no per-message fees, no template verification required, no KYC. Connect your WhatsApp number via QR code, send unlimited messages through our REST API, with support for multi-device, groups, channels, media, and real-time webhooks.

Our Email API provides SMTP relay at a flat monthly rate with unlimited sending. Merge multiple SMTP server limits for higher throughput. No daily caps, no sending restrictions. Includes delivery analytics, open/click tracking, and full REST API documentation.

Yes — UMVA Pay is our crypto payment gateway. Accept USDT, USDC, BTC, ETH, and other cryptocurrencies at your business with no KYC required. Features include direct checkout links, payment buttons, REST API integration, webhooks for real-time notifications, and auto-conversion to USDT. Perfect for ecommerce, donations, invoices, and any online business.

UMVA TV is our live TV streaming service offering hundreds of channels across news, sports, movies, music, and entertainment from countries worldwide. Watch on your phone, tablet, laptop, or TV — no long-term contracts required. We also offer an IPTV API for developers who want to integrate live TV channels into their own apps and platforms.

After purchasing a license, you receive an installation command to run on your server via SSH. Our auto-installers handle setup for cPanel, Plesk, CloudLinux, LiteSpeed, and more. Licenses can be set to auto-renew or managed manually from your dashboard.

Yes. UMVA licenses cover cPanel, Plesk, CloudLinux, LiteSpeed Web Server, Imunify360, JetBackup, Softaculous, WHMCS, Virtualizor, SitePad, WordPress Toolkit, KernelCare, SolusVM, and more. You can use them on your own servers or resell them to your clients. Auto-installers are included.

We use Imunify360 for AI-powered malware scanning and firewall, Cloudflare for DDoS mitigation, CPGuard and CXS for intrusion detection, AES-256 encryption for all data at rest, and SSL/TLS for all data in transit. Regular automated backups via JetBackup ensure your data is always recoverable.

Our Cloud VPS plans give you full root access with management via Virtualizor panel or SSH. You get OS reinstallation, snapshots, and password resets from your dashboard. Choose from NVMe, SSD, or Storage VPS plans with unlimited bandwidth.

We offer domain registration, transfer, and management for popular TLDs including .com, .net, .org, .co, .rw, and many more. Free WHOIS privacy, free SSL via Let's Encrypt, full DNS management (A, AAAA, CNAME, MX, TXT, NS), domain lock protection, and auto-renewal with email reminders are included with every domain.

Yes. All web hosting plans include unlimited email accounts with webmail access, spam filtering, auto-responders, forwarding, and mailing lists. We also offer standalone email server solutions with SMTP relay for high-volume sending at flat monthly rates.

UMVA AI is our pay-as-you-go AI coding assistant platform. It includes a custom IDE (Umva IDE) built on VS Code with built-in AI chat, plus an Anthropic-compatible API for completions. You can write code, debug, refactor, and generate documentation with AI assistance. No monthly subscriptions — pay only for what you use, as low as $0.5 per million tokens. Integrates with VS Code, Cursor, and any tool supporting the Anthropic API format.

Yes. Once you create an account, you can upgrade to a merchant profile. As a merchant, you can sell scripts on our marketplace, integrate our payment API for processing, resell hosting and licenses, and serve your own clients through the platform.

Our Partners Program lets you earn commissions at 3 levels. Level 1 (direct referrals): up to 30% on messaging, 20% on hosting, marketplace, Lab, and Social Bot, 5% on licenses. Level 2: up to 5%. Level 3: up to 2%. Recurring commissions available on hosting, messaging, licenses, and Social Bot subscriptions. You get a unique tracking link, real-time dashboard analytics, and regular payouts.

We offer email support at info@umva.net, live chat via Tawk.to, and a ticket system in your dashboard. Our support team is available to help with technical issues, billing questions, and service inquiries. Developer documentation is available for API integrations.

Yes. You can cancel your account or individual services at any time through your dashboard or by contacting support. All plans are month-to-month with no long-term contracts. Cancellation takes effect at the end of the current billing cycle. Please see our cancellation policy for details.