Hosting FAQs

UMVA offers cPanel shared web hosting, reseller hosting with WHM access, Cloud VPS (Virtual Private Server) with full root access, and Cloud VDS (Virtual Dedicated Server) with dedicated resources. We also provide specialized hosting for WordPress, eCommerce, Node.js, Python, Ruby, PHP, and a website builder — covering everything from small personal blogs to high-traffic business applications.

Your choice depends on your needs. Shared hosting is perfect for small to medium websites, blogs, and portfolios. Reseller hosting is for agencies and developers managing multiple client sites. Cloud VPS is ideal for growing websites, custom applications, and development environments. Cloud VDS is for resource-intensive applications, high-traffic sites, and enterprise workloads. All plans can be upgraded as you grow.

Yes! We offer free cPanel-to-cPanel migration for all new hosting customers. Our team handles the entire migration process — including files, databases, emails, and DNS settings — ensuring zero downtime and no data loss. Simply provide your current cPanel credentials, and we take care of the rest.

Yes, SSH access is available on all our hosting plans. You get full command-line access to your hosting environment for advanced configuration, scripting, Git operations, Composer, WP-CLI, and any other command-line tools you need.

No. Unlike many hosting providers, we do not impose inode limits on any of our plans. You can host as many files, emails, and directories as your plan's storage allocation allows — no arbitrary restrictions on the number of files you can store.

Yes. Our shared hosting plans allow you to host multiple domains under a single account via cPanel's Addon Domains feature. Each addon domain gets its own document root, subdomain, email accounts, and FTP access — just like a separate hosting account. VPS and VDS plans have no domain limits at all.

Yes. Select annual hosting plans include a free domain name registration for your first year. This applies to common TLDs like .com, .net, .org, and many others. Domain renewals are billed at standard rates after the first year.

Hosting accounts are provisioned instantly upon payment confirmation. In most cases, your account is ready within 30-60 seconds. You will receive a welcome email with your cPanel login details, nameservers, and instructions to get started right away.

Our shared hosting plans range from generous allocations of SSD storage and unmetered bandwidth. Even our entry-level plan provides enough resources for multiple small-to-medium websites. Higher-tier plans offer increased storage limits and priority server resources for growing sites.

You can create unlimited email accounts on any shared hosting plan. Each account supports webmail access via Roundcube and Horde, full IMAP/POP3/SMTP support for desktop and mobile clients, spam filtering via SpamAssassin, auto-responders, email forwarding, and mailing lists. There are no per-account charges.

Our shared hosting plans allow you to create unlimited MySQL and MariaDB databases via cPanel's phpMyAdmin interface. Each database supports the full feature set including stored procedures, triggers, views, and foreign keys. There are no per-database limits, and all databases benefit from our optimized server configuration.

All shared hosting plans include the full cPanel license at no extra cost. cPanel gives you a professional, intuitive interface to manage every aspect of your hosting — file manager, email accounts, databases, domains, FTP, backups, SSL certificates, and thousands of one-click installers via Softaculous.

Absolutely. You can upgrade to a higher shared hosting tier or migrate to VPS at any time. Upgrades are processed instantly with no downtime. Our support team will handle the migration for you if needed, and any remaining balance on your current plan is prorated toward the new plan.

Our shared hosting environment is monitored 24/7. If your site temporarily exceeds resource thresholds, it may be automatically throttled to protect server stability. Persistent resource overuse typically indicates your site has outgrown shared hosting — we will notify you and recommend an upgrade to VPS or VDS for dedicated resources.

Yes, absolutely. Our shared hosting is fully optimized for WordPress with LiteSpeed Web Server, LSCache for WordPress, PHP 8.x support, and one-click WordPress installation via Softaculous. WordPress runs smoothly on all our shared plans, and we support the latest themes, plugins, and WooCommerce out of the box.

NVMe (Non-Volatile Memory Express) SSDs are the fastest storage technology available, offering read/write speeds up to 5x faster than traditional SATA SSDs and 20x faster than HDDs. This means your website loads faster, database queries execute quicker, and file operations complete in a fraction of the time. All UMVA servers use enterprise-grade NVMe storage exclusively.

LiteSpeed Web Server is a high-performance Apache-compatible web server that can serve pages up to 10x faster than Apache under heavy traffic. It features event-driven architecture, built-in caching, HTTP/2 and HTTP/3 support, anti-DDoS protection, and full compatibility with Apache rewrite rules and .htaccess files. It also includes LSAPI for faster PHP execution.

We support PHP 8.0, 8.1, 8.2, 8.3, and 8.4 across all hosting plans. You can switch PHP versions per-domain or per-directory directly from cPanel with a single click. This allows you to run legacy applications on older versions while using the latest PHP for new projects — all under the same account.

We offer multiple caching layers: LiteSpeed Cache includes full-page caching via LSCache with support for WordPress, Joomla, and other CMS plugins. We also provide OPcache for PHP opcode caching, Memcached for object caching, and Redis for advanced caching and session storage. VPS and VDS plans allow you to install and configure any caching software you need.

Yes. All hosting plans can be integrated with Cloudflare CDN for global content delivery. We also offer direct integration with QUIC.cloud CDN for LiteSpeed-optimized caching and delivery. CDN distributes your site's static assets across dozens of global edge servers, reducing latency for international visitors and offloading traffic from your origin server.

We guarantee 99.9% network and infrastructure uptime for all hosting plans. Our infrastructure features redundant power supplies, RAID-protected NVMe storage, automated failover, and 24/7 proactive monitoring. In practice, our uptime consistently exceeds 99.95%. We publish real-time and historical status on our status page.

Yes. All our servers support HTTP/3 (QUIC) for faster connection establishment and improved performance on unreliable networks. We also provide full IPv6 support on all hosting plans. Your websites are accessible over both IPv4 and IPv6 networks, ensuring broad compatibility as the internet transitions to IPv6.

Cloud VPS (Virtual Private Server) provides virtualized resources on shared physical hardware with dedicated CPU cores, RAM, and NVMe storage. Cloud VDS (Virtual Dedicated Server) provides dedicated physical resources with no neighbor contention — guaranteed CPU performance, dedicated RAM, and dedicated NVMe storage lanes. VDS is ideal for resource-intensive applications like real-time data processing, high-frequency trading platforms, or enterprise databases requiring consistent ultra-low latency.

Yes. Both VPS and VDS plans come with full root access via SSH. You have complete control over your server environment — OS installation, kernel parameters, firewall rules, security hardening, software packages, and performance tuning. Management is also available through the Virtualizor control panel for operations like reboots, reinstallation, and resource monitoring.

We use KVM (Kernel-based Virtual Machine) virtualization for all VPS and VDS plans. KVM provides true hardware-level virtualization with dedicated vCPU cores, guaranteed RAM, and isolated I/O. Each virtual server runs as an independent instance with its own kernel, ensuring complete isolation from neighboring accounts and consistent performance.

You can choose from a wide range of Linux distributions including Ubuntu 22.04/24.04 LTS, Debian 11/12, AlmaLinux 9, Rocky Linux 9, and CentOS Stream. Many popular control panels are available as one-click installs — cPanel, CyberPanel, HestiaCP, and VestaCP. Custom ISO uploads are also supported for advanced users who need specific distributions.

Yes. Both VPS and VDS plans support vertical scaling — you can upgrade CPU cores, RAM, and storage at any time through the Virtualizor panel. Upgrades take effect immediately with no server reboot required for most resource changes. This allows you to start with a smaller plan and scale up seamlessly as your traffic and workload grow.

We offer automated daily snapshots with 7-day retention for all VPS and VDS plans. You can also create manual snapshots at any time through the Virtualizor panel. Snapshots capture the entire server state — including all files, databases, and configurations — allowing full restoration with a single click. Off-site backup storage is available as an add-on for additional redundancy.

All VPS and VDS plans include 24/7 server monitoring covering CPU usage, RAM utilization, disk I/O, network traffic, and service health checks. You receive real-time alerts via email or Telegram for critical events such as high resource usage, service failures, or disk space running low. Resource usage graphs are available in the Virtualizor panel for historical analysis.

VPS and VDS plans are self-managed by default, giving you full control. Managed support is available as an add-on service where our system administrators handle server security updates, software patches, firewall configuration, performance optimization, and 24/7 monitoring. This is ideal if you want the power of a dedicated server without the operational overhead.

Reseller hosting gives you WHM (Web Host Manager) access to create and manage unlimited cPanel accounts for your clients. You purchase resources in bulk from us, then divide and sell them as individual hosting packages. You set your own pricing, create custom hosting plans, and brand everything under your own company. WHMCS billing integration is available to automate account creation, provisioning, invoicing, and support.

Yes. Every reseller plan includes full WHM (Web Host Manager) access. WHM allows you to create and manage cPanel accounts, monitor resource usage per account, set package limits, manage DNS zones, install SSL certificates, and configure server-level settings. You also get root-level access to your reseller environment for advanced management.

Our reseller plans do not impose hard limits on the number of cPanel accounts. You can create as many accounts as your allocated disk space and bandwidth allow. This gives you the flexibility to start with a few client sites and scale up to hundreds or even thousands of accounts without needing to switch plans.

Yes. Our reseller plans include full white-label branding. You can remove all UMVA references from cPanel, WHM, email services, and DNS servers. Custom nameservers using your own domain (ns1.yourcompany.com, ns2.yourcompany.com) are included at no extra cost. Your clients will see only your brand across the entire hosting experience.

We support WHMCS, the industry-standard billing and automation platform for hosting providers. WHMCS integrates directly with our infrastructure to automatically create, suspend, and terminate cPanel accounts based on payment status. It also handles invoicing, tax calculations, promotions, support ticketing, and client management. We provide a free WHMCS license with qualifying reseller plans.

Reseller profit margins depend on your pricing strategy and plan choice. Our bulk resource pricing is designed to give you healthy margins — most resellers earn 40-60% profit by packaging and pricing resources competitively. For example, hosting costs can be as low as a few dollars per account while being sold for $10-20/month. Premium add-ons like SSL certificates, backups, and dedicated IPs further increase profitability.

Imunify360 is our enterprise-grade security suite that provides real-time web application firewall (WAF), proactive malware detection and removal, IDS/IPS (Intrusion Detection/Prevention), botnet blocking, and DDoS mitigation. It uses machine learning to detect zero-day threats and automatically patches vulnerable software. All shared and reseller plans include Imunify360 with no additional cost.

We operate a multi-layered firewall architecture. The network layer uses enterprise hardware firewalls with DDoS mitigation filtering traffic before it reaches our servers. The server layer uses ConfigServer Security & Firewall (CSF) with custom rule sets. The application layer uses Imunify360's web application firewall for real-time HTTP traffic inspection. VPS/VDS plans include configurable iptables/nftables firewall rules.

Imunify360 performs continuous real-time file scanning across all hosting accounts. It scans new files as they are uploaded, existing files on a scheduled basis, and runs on-demand scans triggered by suspicious activity. Detected malware is automatically quarantined and cleaned. You also receive detailed security reports via email summarizing any threats found and actions taken.

Yes. All hosting plans include free AutoSSL via cPanel, which automatically issues and renews Let's Encrypt SSL certificates for every domain and subdomain on your account. SSL certificates are installed and configured automatically — no manual renewal required. For advanced needs, we also support paid SSL certificates (DV, OV, EV) and wildcard certificates.

We perform automated daily backups of all shared and reseller hosting accounts with 7-day retention. Backups include all files, databases, email accounts, and configurations. You can also create on-demand backups from cPanel at any time. We store backups on separate storage infrastructure for redundancy. VPS and VDS plans include automated daily snapshots with self-service restoration through the Virtualizor panel.

We provide enterprise DDoS protection at multiple levels. Network-level filtering scrubs malicious traffic at our upstream network edge, blocking attacks before they reach your server. We mitigate L3/L4 volumetric attacks (SYN floods, UDP floods, ICMP floods) and L7 application-layer attacks. Protection capacity exceeds 1 Tbps. For VPS and VDS plans, additional DDoS mitigation rules can be customized per server.

Our free cPanel-to-cPanel migration is simple. After signing up, submit a migration request with your current cPanel/WHM access details (or provide a full cPanel backup). Our technical team transfers all your files, databases, email accounts, DNS zones, and SSL certificates. We then update your DNS and verify everything works before finalizing. The entire process typically completes within 24-48 hours with no downtime.

Our migration covers everything in your cPanel account: all website files and directories, all MySQL/MariaDB databases and users, all email accounts with their contents (inboxes, folders, filters), DNS zone records, SSL certificates (including AutoSSL), FTP accounts, cron jobs, and cPanel configurations. We ensure your new hosting account is an exact replica of your old one.

We plan migrations to minimize or eliminate downtime. We transfer all data while your old server remains fully operational. DNS is only updated after everything is verified on our servers. This means visitors continue seeing your live site during the transfer. We schedule the final DNS cutover for low-traffic periods upon your approval, ensuring a seamless transition.

We offer support through multiple channels: 24/7 live chat from your client area, a ticketing system for detailed technical requests and escalations, email support for non-urgent inquiries, and a comprehensive knowledge base with tutorials and guides. VPS, VDS, and reseller clients also get priority support with faster response times and access to senior system administrators.

Live chat responses are typically within 1-3 minutes during all hours. Ticket responses for standard technical issues are handled within 1-4 hours, with critical issues receiving priority attention within 30 minutes. Emergency issues such as server outages or security incidents are flagged as priority and receive immediate attention from our on-call engineering team, regardless of time or day.

Yes, we can migrate from other control panels (Plesk, DirectAdmin, InterWorx) and even non-cPanel environments. The process may require additional steps for non-standard configurations, but our migration team has experience with diverse hosting platforms. We assess each case individually to determine the best migration approach. Contact our support team to discuss your specific setup.

We offer monthly, quarterly, semi-annual, and annual billing cycles for all hosting plans. Longer billing cycles offer significant discounts — annual plans are the most cost-effective, often saving you 15-25% compared to monthly billing. You can select your preferred cycle at checkout and change it later from your client area at any time.

Shared and Reseller hosting plans are eligible for a full refund within 30 days of initial signup — no questions asked. VPS and VDS plans are eligible for a prorated refund within 7 days. Domain registrations, SSL certificates, and add-on services are non-refundable once provisioned. Refunds are processed within 5-10 business days and returned to the original payment method.

Yes. You can upgrade your plan at any time. Upgrades are processed immediately with no downtime. The cost difference is prorated based on the remaining days in your current billing cycle — you only pay the difference. Our support team can handle the migration for upgrades that involve moving to a different server (e.g., shared to VPS).

Shared hosting accounts that exceed resource limits may be temporarily throttled to ensure server stability for all users. We monitor resource usage proactively and will notify you before limits are reached. If you consistently need more resources, we recommend upgrading to a higher plan or moving to VPS. There are no surprise overage fees — we do not bill for overages on shared hosting. VPS and VDS plans are billed at a flat rate regardless of usage.

We accept Visa, Mastercard, American Express, and Verve debit/credit cards processed securely through Flutterwave. We also accept cryptocurrency deposits including USDT (TRC-20 & ERC-20), USDC, Bitcoin (BTC), Ethereum (ETH), BNB, and many more. Direct bank transfers are available for larger transactions and annual payments.