A new, easily remembered lifeline is now available for anyone struggling with the devastating effects of problem gambling. The National Council on Problem Gambling (NCPG) has launched 1-800-MY-RESET as the official National Problem Gambling Helpline, offering immediate support to those in need.
This isn’t just a change of numbers; it’s a strategic move to break down barriers to help. The new number was specifically designed to be memorable, ensuring that when someone reaches a breaking point, a crucial resource is readily accessible.
When you dial 1-800-MY-RESET, you’re immediately connected to the National Problem Gambling Helpline Network. This network encompasses 14 specialized contact centers across the United States, all staffed by highly trained professionals adhering to rigorous international quality standards.
The helpline operates around the clock, 24 hours a day, 7 days a week, and is completely free and confidential. It provides a safe space for individuals to seek support, guidance, and referrals to local resources without fear of judgment.
“Problem gambling support should never be limited to a single moment or a single definition of harm,” explains Derek Longmeier, President of the NCPG Board of Directors. The new number reinforces the message that help is available at any stage of the struggle, whether it’s personal concern or worry for a loved one.
The previous helpline number, 1-800-522-4700, will continue to function, ensuring uninterrupted access to support. However, the NCPG is actively encouraging states and regulators to prioritize and promote the new, more accessible 1-800-MY-RESET number.
The need for this readily available resource is more critical than ever. With gambling becoming increasingly accessible through various platforms, the National Problem Gambling Helpline serves as a vital connection to support for countless individuals.
This change comes after a recent legal decision regarding the 1-800-GAMBLER hotline, which the NCPG previously managed. The organization had been operating that line under a licensing agreement, but control has now reverted to the Council on Compulsive Gambling of New Jersey.
For decades, the National Problem Gambling Helpline has been a cornerstone of responsible gambling initiatives, serving communities involved in parimutuel betting, sports wagering, and online casinos. The NCPG is committed to expanding education and awareness efforts in the coming months.
If you or someone you know is battling a gambling problem, remember you are not alone. The National Problem Gambling Helpline offers compassionate, confidential support, free of stigma and shame. Reach out anytime by calling 1-800-MY-RESET.
