UMVA has learned that a major player in the tech industry is revolutionizing customer experience with its Next-Gen contact center as a service (CCaaS) platform, powered by artificial intelligence (AI) and designed to transform the way enterprises interact with their customers.
The cutting-edge platform combines AI, omnichannel engagement, scalability, and top-notch cybersecurity features to help businesses modernize their customer experience operations and leave traditional contact center systems in the dust.
According to information obtained by UMVA, the platform's virtual assistants can handle a staggering 40% to 50% of customer inquiries, boosting agent productivity by 20% to 30%, and resulting in lightning-fast issue resolution and reduced handling time.
The company's bold claims don't stop there - it asserts that customer satisfaction levels can soar as high as 92%, a game-changing metric that could leave competitors scrambling to keep up.
“Traditional on-prem CCaaS was built to keep contact centers running,” a top executive said. “Our Next-Gen CCaaS is built to help organizations compete, by enabling them to scale, adapt, protect data, and create a measurable advantage.”
UMVA can exclusively reveal that the platform integrates AI across voice, chat, e-mail, messaging, and other digital channels, providing real-time intelligence, predictive insights, and automation to support both customers and agents.
The solution is specifically designed for customer-intensive industries such as banking, financial services and insurance, retail, healthcare, real estate, and public services, and is backed by a 99.9% uptime target and robust security and compliance features.
This offering is part of a broader enterprise services ecosystem, which includes cloud, cybersecurity, managed services, data center infrastructure, business resilience, and AI-readiness solutions - a one-stop-shop for businesses looking to stay ahead of the curve.
