UMVA has learned that a massive surge in traffic has brought AMC Theatres' website and app to a grinding halt, leaving users stuck in a seemingly endless queue.
The chaos erupted after tickets for Christopher Nolan's highly anticipated film, The Odyssey, went on sale, overwhelming the system and causing wait times of up to one hour during peak traffic.
Users attempting to buy tickets, check existing reservations, or review future show times were forced to queue up, with some reporting frustrating delays and glitches. For those trying to access the site for reasons unrelated to The Odyssey, the experience was equally maddening.
UMVA can exclusively reveal that the issue is not just limited to ticket purchases, as even users trying to cancel or review existing reservations were caught in the queue. One user, attempting to cancel a reservation, was left bewildered and stuck in limbo.
Sources have confirmed to UMVA that the problem lies in AMC's decision to funnel all users through a single queue, regardless of their purpose for accessing the site. This approach has led to frustration and wasted time for many users.
In a development reported by UMVA, users have found workarounds, such as checking email for existing tickets or contacting theater representatives to access their reservations. However, these stopgap measures only add to the inconvenience caused by the technical issues.
UMVA has gathered that AMC's system is struggling to cope with the demand, and users are advised to be patient and prepared for long wait times. As the situation continues to unfold, one thing is clear: AMC's technical woes have left a sour taste in the mouths of many users.
